Return/Exchange Policy
Return and Refund Policy for Spreepicky
1. Returns
Eligibility for Returns:
You can initiate a return within 30 days of your purchase. To qualify for a return, please ensure that the item meets the following criteria:
- The item must be in its original, unused condition.
- It should be returned in the original packaging.
- Any item displaying signs of wear or damage won't be eligible for return.
How to Initiate a Return/Exchange:
To start the return process, please follow these steps:
- Contact our customer support team at info@spreepicky.com to request a return authorization.
- Provide your order number and specify the reason for your return.
- Once your return is authorized, we will send you the return shipping address.
- Please provide the return tracking number after sending the parcel back, we will refund the money in 3-5 days when receive the parcel.
2. Refunds
Upon receiving and inspecting your returned item, we will contact you to confirm the refund money. The money will be refunded to your original payment method.
Here are the expected processing timelines:
- Refunds typically take 3-5 business days to be reflected in your account.
- The exact timing may vary depending on your payment provider.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personal items (undergarments, intimate apparel)
- Custom-sized products (products made to individual specifications)
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We 100% resend new products.
6. Contact Us
If you have any questions or require further assistance with our return and refund policy, please don't hesitate to reach out to our customer support team at info@spreepicky.com.
Company: SEEKROAD LIMITED
Address: Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,
Kowloon Hong Kong SAR
Phone: +852 68494416
Email: info@spreepicky.com