Return and Refund Policy for Spreepicky
At Spreepicky, we're dedicated to ensuring a hassle-free return and refund process that keeps you satisfied with every purchase. Please review our policy for a clear understanding of how returns are managed.
We understand that sometimes a product might not meet your expectations, and we're here to make the return process as simple as possible. Please review our return policy carefully to ensure a smooth experience:
Eligibility for Returns:
You can initiate a return within 30 days of your purchase. To qualify for a return, please ensure that the item meets the following criteria:
- The item must be in its original, unused condition.
- It should be returned in the original packaging.
- Any item displaying signs of wear or damage won't be eligible for return.
How to Initiate a Return:
To start the return process, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org to request a return authorization.
- Provide your order number and specify the reason for your return.
- Once your return is authorized, we will send you the return shipping address.
- Please provide the return tracking number after sending the parcel back, we will refund the money in 3-5 days when receive the parcel.
Upon receiving and inspecting your returned item, we will contact you to confirm the refund money. The money will be refunded to your original payment method.
Here are the expected processing timelines:
- Refunds typically take 3-5 business days to be reflected in your account.
- The exact timing may vary depending on your payment provider.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personal items (undergarments, intimate apparel)
- Custom-sized products (products made to individual specifications)
Contact our customer support team at email@example.com and provide the order number, we will check and send you exchange instructions.
- If a customer personal problem exchange, the customer needs to bear the full return shipping fee and also needs to pay the resend shipping fee.
- If the a quality problem, Spreepicky will bear full the cost of the exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We 100% resend new products.
6. Contact Us
If you have any questions or require further assistance with our return and refund policy, please don't hesitate to reach out to our customer support team at firstname.lastname@example.org.
We value your business and are committed to ensuring your satisfaction with every purchase from Spreepicky. Thank you for shopping with us.
Company: SEEKROAD LIMITED
Address: Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,
Kowloon Hong Kong SAR
Phone: +852 68494416