FAQ

Store Location:

  • Where is the store based?
    Our store is located in China.

Shipping:

  • How soon are orders shipped after placement?
    Most orders are shipped within 3-5 days after your order is placed.

  • Do orders come with tracking numbers?
    All orders are provided with a tracking number.

Return and Exchange Policy:

  • What is the return and exchange policy?
    We offer returns and exchanges, provided the customer bears the cost of international shipping if the item is simply not to their liking. No questions asked! Additionally, we are happy to exchange items for you. If there are any quality issues, we will ship a new item free of charge. Partial refunds are available if the customer accepts items with minor issues. Customers can enjoy up to 7 days of exchange or return service after the package is delivered.

  • Do we accept orders from outside the US?
    Yes, we ship worldwide, and orders over $15 qualify for free shipping with a tracking number.

Shipping Time:

  • How long does it take to receive orders?
    Orders to the US, Australia, Canada, UK, and Europe typically take 10-15 days for delivery. However, shipping times may vary depending on your local postal service's efficiency. Express shipping options are available upon request.

Payment:

  • How can I pay for my order?
    You can pay via credit card on our marketplace or use PayPal and credit cards in our storefront.

Customs and Taxes:

  • Will I incur customs taxes?
    We cannot control customs taxes, but based on our experience, only a very small percentage of packages (0.03%) are taxed. We will assist you in providing the necessary paperwork to facilitate the release of your package.

  • Will the price be marked down for shipping?
    Yes, we typically ship items as gifts or at a lower value.

Parcel Issues:

  • What if I don't receive my parcel?
    If you do not receive your parcel within 60 days (allowing for peak season delays), we will provide a full refund.

Other Questions:

  • Do you accept sponsors?
    Yes, we do. Please consider joining our affiliate program, and if you generate significant traffic, we'll not only increase your sales commission but also send you free items for review!

  • Do you accept Western Union or bank transfers?
    Yes, we do. Please contact us via online chat, and we will provide further instructions.

  • Do you accept credit cards?
    Yes, we accept credit and debit cards. You can find more information at checkout.

  • Do you offer wholesale/dropshipping?
    Yes, we do. We accept orders starting from 10 pieces per item and offer free shipping. For further business cooperation, please email info@spreepicky.com.

Payment Security:

  • How secure is payment on your site?
    We use Paypal and Stripe for online payments, two of the most trusted payment solutions. These platforms offer the same level of security and fraud protection as leading payment processors. We accept Visa, Mastercard, Discover, American Express, and Diners Club.