Refund policy

At Spreepicky, we strive to ensure the utmost satisfaction of our customers with every purchase. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below:

Eligibility for Refunds:

  • Refunds are eligible for items that are defective, damaged, or significantly different from what was described on our website.
  • Refunds may also be issued in cases where the wrong item was sent or if the item did not arrive within the specified delivery timeframe.

Non-Eligibility for Refunds:

  • Items that have been worn, washed, or altered by the customer are not eligible for refunds.
  • Refunds will not be issued for items that do not fit as expected. We encourage customers to refer to our size charts before making a purchase.

Initiating a Refund:

  • To initiate a refund, please contact our customer service team within 14 days of receiving your order. You can reach us via email at or through our website's contact form.
  • Please provide detailed information about the issue with your order, including photos if applicable, to expedite the refund process.

Refund Process:

  • Once your refund request is approved, we will provide you with instructions on how to return the item(s) to us.
  • Please ensure that the item(s) are returned in their original packaging and condition.
  • Upon receiving the returned item(s), we will inspect them to verify their eligibility for a refund.
  • Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned item(s).

Shipping Costs:

  • Customers are responsible for covering the shipping costs associated with returning the item(s) unless the return is due to an error on our part (e.g., wrong item sent, defective item).
  • Original shipping costs are non-refundable.


  • We currently do not offer exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

Final Sale Items:

  • Items marked as "final sale" are not eligible for refunds or returns unless they are defective or damaged upon receipt.

Contact Us:

  • If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our customer service team is here to assist you and ensure your satisfaction.


Address:Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,

Kowloon Hong Kong SAR

Phone:+852 68494416

Thank you for shopping at Spreepicky. We appreciate your business and strive to provide you with an exceptional shopping experience.